System: iMac - (27-inch, Late 2012)
Processor: 3.4 GHz Intel Core i7
Memory: 32 GB 1600 MHz DDR3
Graphics: NVIDIA GeForce GTX 680MX 2048 MB
Operating System: Mac OS X El Capitan Version 10.11.6
Software Application: Paragon NTFS For Mac Version 14.2.359
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I’ve been experiencing a somewhat regular series of system crash events for the past few months. It’s taken awhile to track down the cause of these crashes but I finally found what appears to be the culprit - Paragon’s NTFS For Mac Version 14.2.359. I’ve conducted several tests using two different brand 1TB external hard drives connected to two different side-by-side USB ports (which, by the way caused no problems whatsoever until my recent upgrade to Paragon NTFS For Mac Version 14.2.359. One factor that I can verify without a doubt - as soon as NTFS For Mac is disabled through System Preferences, the system crashes stop. At this point I have the external hard drives connected to the USB ports with NTFS For Mac disabled and have not experienced any system crashes. Below is a copy of my latest system crash report.
It should be noted that when one or both external hard drives were connected to a USB port with NTFS For Mac enabled, system crashes occurred at intervals of 15 minutes to half an hour after each recovery from a previous crash. As you can see this made my entire system unusable.
I look forward to hearing from you once you've had an opportunity to review my current information and decide what is the best way to resolve this issue.
Unfortunately, due to a strict number of characters limited per post (here on your forum) my crash report has been significantly truncated.
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System Crash 5 - Sunday September 11 2016 - 12:43 PM - I was watching an YouTube video for about 10 minutes - then the screen froze and the system crashed & rebooted
Anonymous UUID: 2B45D950-7346-CF95-CC71-637E7E1F3EFA
Sunday September 11 2016 12:42:38
*** Panic Report ***
panic(cpu 2 caller 0xffffff80245ce6fa): Kernel trap at 0xffffff7fa4c2a705, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x0000000109ad7070, CR3: 0x000000050c84405f, CR4: 0x00000000001626e0
RAX: 0xdeadbeefdeadbeef, RBX: 0xffffff808e3549f8, RCX: 0x00000000031f0000, RDX: 0xffffff8061ec37b0
RSP: 0xffffff83ca8db0d0, RBP: 0xffffff83ca8db390, RSI: 0x0000000000000000, RDI: 0xffffff808e3549f8
R8: 0xffffff807d802690, R9: 0x0000000000000000, R10: 0xffffff80247002c0, R11: 0x0000000000000000
R12: 0xffffff8098eb4408, R13: 0x7f167b6dbd18009e, R14: 0xffffff80719b6000, R15: 0xffffff83ca8db3b0
RFL: 0x0000000000010246, RIP: 0xffffff7fa4c2a705, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000109ad7070, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0
Backtrace (CPU 2), Frame : Return Address
0xffffff83bf485df0 : 0xffffff80244dab52
0xffffff83bf485e70 : 0xffffff80245ce6fa
0xffffff83bf486050 : 0xffffff80245ec563
0xffffff83bf486070 : 0xffffff7fa4c2a705
0xffffff83ca8db390 : 0xffffff80247257cc
0xffffff83ca8db410 : 0xffffff80247005af
0xffffff83ca8db840 : 0xffffff8024977974
0xffffff83ca8db8a0 : 0xffffff80246fb802
0xffffff83ca8db8f0 : 0xffffff802471a784
0xffffff83ca8db9a0 : 0xffffff8024706358
0xffffff83ca8dbbe0 : 0xffffff8024707023
0xffffff83ca8dbf60 : 0xffffff8024a28701
0xffffff83ca8dbfb0 : 0xffffff80245ecd66
Kernel Extensions in backtrace:
com.paragon-software.filesystems.ntfs(359.2.14)[B6740664-1EED-3843-84CD-0D008D33D52E]@0xffffff7fa4c21000->0xffffff7fa4c55fff
BSD process name corresponding to current thread: mdworker
Boot args: nvda_drv=1
Mac OS version: 15G1004
Kernel version:
Darwin Kernel Version 15.6.0: Monday August 29 2016 20:21:34 PDT; root:xnu-3248.60.11~1/RELEASE_X86_64
Kernel UUID: E349749B-3303-3DDF-959C-B5885A0E1F6E
Kernel slide: 0x0000000024200000
Kernel text base: 0xffffff8024400000
__HIB text base: 0xffffff8024300000
System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)
System uptime in nanoseconds: 24528424470205
last loaded kext at 18337520745262: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7fa77f1000, size 32768)
last unloaded kext at 18682375180691: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7fa77f1000, size 32768)
loaded kexts:
com.nvidia.CUDA 1.1.0
com.techsmith.TACC 1.0.2
com.globaldelight.driver.Boom2Device 1.1
com.paragon-software.filesystems.ntfs 359.2.14
com.corel.painter.PainterAudioDriver 1
com.nvidia.web.GeForceWeb 10.1.1
com.nvidia.web.NVDAGK100HalWeb 10.1.1
com.nvidia.web.NVDAResmanWeb 10.1.1
com.symantec.nfm.kext 7.1.2f94
com.symantec.ips.kext 7.1.2f94
com.symantec.internetSecurity.kext 7.1.2f94
com.apple.iokit.SCSITaskUserClient 3.7.7
com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1
com.apple.driver.AppleBluetoothMultitouch 90.3
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 110.22.0
com.apple.driver.ApplePlatformEnabler 2.6.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyDriver 274.12
com.apple.driver.AppleHDA 274.12
com.apple.driver.pmtelemetry 1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.4.6f1
com.apple.driver.AppleIntelHD4000Graphics 10.1.4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleBacklight 170.8.9
com.apple.iokit.BroadcomBluetoothHostControllerUSB Transport 4.4.6f1
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleIntelFramebufferCapri 10.1.4
com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0
com.apple.BootCache 38
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AppleSDXC 1.7.0
com.apple.iokit.AppleBCM5701Ethernet 10.2.0
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Solution 1
- Sudo launchctl enable system/com.paragon-software.ntfsd. Sudo launchctl enable system/com.paragon-software.ntfs.loader. Next try to reboot your Mac – check driver functionality after reboot, also please check driver functionality with other devices and/or connection. Go to solution 6.
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Paragon NTFS for Mac 12 does not support Mac OS X El Capitan (10.11) However, this does not mark the end of the world’s fastest NTFS driver for OS X but is the beginning of the next Paragon NTFS for Mac development step. With Paragon NTFS for Mac 14 you will enjoy full-fledged OS X El Capitan support and increased transfer rates on SSDs.
Check product activation status.
Go to System Preferences – NTFS for Mac. Check if Activate/Buy buttons are absent (if you purchased the product) or “X days left” message is shown (for trial users). Go to solution 2 if this does not resolve the issue.
Solution 2
Check NTFS for Mac Preferences and make sure the driver is Enabled. Go to solution 3 if this does not resolve the issue.
Solution 3
Please check if ‘com.paragon-software.ntfsd ‘ is enabled for launch in System Preferences.
Open System Preferences, then go to – Security and Privacy – Privacy – Full Disk Access
Click on lock to make changes, and Allow the component to load. Then check if the issue is resolved.
Go to solution 4 if this does not resolve the issue
Solution 4
Try to reload NTFS kext.
Execute these Terminal commands (Go to Applications – Utilities – Terminal):
sudo kextunload /Library/Extensions/ufsd_NTFS.kext
sudo kextload /Library/Extensions/ufsd_NTFS.kext
This solution does not require reboot – you should be able to check if this fixed the issue right away. Go to solution 5 if this does not resolve the issue.
Solution 5
Enable NTFS for Mac components to load, in case if they’re not loaded or disabled.
Enter these commands in Terminal:
sudo launchctl enable system/com.paragon-software.ntfsd
sudo launchctl enable system/com.paragon-software.ntfs.loader
Next try to reboot your Mac – check driver functionality after reboot, also please check driver functionality with other devices and/or connection. Go to solution 6 if this does not resolve the issue.
Solution 6
Reinstall the driver.
- uninstall driver (On Menu Bar, press Paragon NTFS for Mac 15- Preferences… and in General tab of Preferences GUI, press Uninstall button, or run NTFS for Mac installer and select “Uninstall Paragon NTFS for Mac“)
- reboot
- install latest version, downloaded from your MyParagon account or from product page
- reboot
- check driver functionality
If you still can’t use driver and get an error that bundle is damaged Go to solution 7 if this does not resolve the issue.
Solution 7
Fix permissions on your Mac and change ownership:.
- Open Terminal Window (Go to Applications – Utilities – Terminal), then (For OS X El Capitan, not for macOS Sierra) run command to fix permissions:sudo /usr/libexec/repair_packages –repair –standard-pkgs –volume /
- Then run this command:sudo chown -R root:wheel /Library/Extensions/ufsd_NTFS.kext
- Reboot
- Check driver functionality
- If problem still appears, then go to next step
If none of the above steps helped – Please Contact Support From NTFS For Mac 15 Interface.
Solution 8
Allow our Kernel Extension to load using Recovery Mode.
Boot into Recovery Mode and type this into Terminal utility:
spctl kext-consent add LSJ6YVK468
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sudo kextcache -clear-staging
sudo kextload /Library/Extensions/ufsd_NTFS.kext
sudo kextload /Library/Extensions/ufsd_NTFS.kext
Then launch NTFS for Mac and check if the issue is resolved.
Solution 9
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Disable System Integrity Protection.
as described in this article: Compatibility With Apple System Integrity Protection (SIP) Technology
If nothing helps
Please launch Terminal and type:
sudo kextutil -vvv /Library/Extensions/ufsd_NTFS.kext
sudo kextutil -vvv /Library/Extensions/ufsd_NTFS.kext
Send output to Support Team. Don’t forget to attach Verbose Logs:
- In NTFS15 menu, choose Paragon NTFS for Mac 15 – Preferences. then make sure System report format is set to Extended (Verbose mode).
- Then please reproduce your problem.
- Then find the logs archive, created using Help – Save Logs.
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